Our Partners
Every partner driver serving Club Wyndham Denarau is trained, certified and monitored to Rosie Holidays' Service Excellence standard.
Trainings
Rosie Academy facilitates trainings that are mandatory for all our sub-contractors and Rosie Drivers. This is the Service Excellence & Code of Conduct training spanning over two days. The Service Excellence trainings not only enable but also ensure that Sub-contractors and Rosie Drivers carry out their duties at Rosie Standards consistently.
The training is a standard that our sub-contractors need to acquire in order to be Rosie Certified and transfer our clients while delivering Service Excellence and Creating Value.
Consistency is one of the main aspects of delivering Service Excellence, and we manage that by initiating Refresher Trainings that are facilitated on a monthly schedule if needed and on a Quarterly Basis.
Reports
Rosie and Sub-contractor Drivers are expected to report any incident or any issues not only when transferring clients but within their work roles if the client or driver's safety and well-being is compromised.
To ensure the quality standards of Service Excellence and training needs, Rosie Academy maintains a record of Sub-Contractor and Rosie Drivers Performance analysis which is collated and submitted on a monthly basis to management. The reports scrutinize areas of improvement for discussions and a Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis, along with recommendations for improvement on Service Excellence standards.
Monitoring
Rosie Holidays utilizes a transport system specifically to allocate and dispatch transfers from the Rosie Transport office to Sub-Contractor & Rosie Drivers.
On this system our transport office and Rosie Academy is able to constantly monitor driver performance and transfer vehicle standards on an online survey where clients rate our drivers on a metric from Excellent (5) to Poor (1).
Standard Operating Procedures
SOPs are constantly communicated and quoted to drivers, and drivers are monitored on how they follow Standard Operating Procedures within their work roles and functions. Rosie Academy ensures that SOPs are thoroughly facilitated during trainings to keep our drivers effective and efficient when carrying out their duties and transferring clients.
